Frequently Asked Questions

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Who is this course for?

Our course is perfect for complete beginners or anyone looking to refresh their crochet skills.

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How long does the course take to complete?

This course covers the basics, along with intermediate and advanced skills, and includes 5 hands-on projects. You can learn at your own pace, with an estimated completion time of over 15 hours, including the projects.

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What will I learn in this course?

You’ll learn foundational crochet techniques, how to follow patterns, and complete adorable amigurumi projects.

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What if I get stuck on a lesson?

You’ll have access to detailed instructions, video tutorials, and support to guide you through every step.

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Can I ask questions during the course?

Yes! We offer support via email or our community platform where you can ask questions and share progress.

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How long does it take to receive my kit?

Kits are shipped within 1 working day, and delivery usually takes 2-4 days.

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Do you ship internationally?

No, but we do ship nationwide across the USA.

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Can I give the course as a gift?

Absolutely! You can purchase the course and kit for someone else, and we’ll send it to their address.

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What happens if I can’t complete the course?

No worries! You can learn at your own pace and return to the course whenever you’re ready.

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What if I’m not satisfied with the course or kit?

We offer a satisfaction guarantee—contact us if you’re not happy, and we’ll work to make it right.

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How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link. Simply click the link or enter the tracking number on the courier’s website to see the status of your delivery. If you haven’t received your tracking email, contact us at support@snuggits.com.

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What is your return policy?

We accept returns on unused items in their original packaging within 30 days of purchase. To initiate a return, email us at returns@snuggits.com with your order number and reason for return. We’ll provide instructions on how to ship the item back to us. Please note that customers are responsible for return shipping costs unless the product is defective.

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How can I submit a complaint or feedback?

We value your input! If you have a complaint or would like to share feedback, please reach out to us at feedback@snuggits.com or use the contact form on our website. Our team will get back to you within 1-2 business days.

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What should I do if my order arrives damaged or incomplete?

If your order is damaged or missing items, contact us at support@snuggits.com within 7 days of delivery. Please include your order number and photos of the damaged items, and we’ll resolve the issue as quickly as possible.

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How long does shipping take?

Shipping typically takes 5-7 business days for standard delivery within the U.S. Expedited options are available at checkout. Once shipped, you’ll receive a tracking link to monitor your delivery.

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How can I contact customer support?

You can reach our friendly customer support team at support@snuggits.com Our hours are Monday through Friday, 9 AM to 5 PM (EST).

Still have questions? Get in touch with us below.

Pure Subscriptions B.V.

📌 Olympia 2D
1213 NT Hilversum
The Netherlands

⌚ 08:30 - 17:00 (Mon-Fri)
✉️ support@puresubscriptions.com